How can we help?

Three steps:

1. Describe. Describe what you sell in a few lines. Add a photo of your product if you have one.
2. Generate. EchoUGC writes the script, casts an actor with native lip-sync, and renders a vertical ad with captions included.
3. Export. Download export-ready for Meta and TikTok and upload it to your ad account yourself. To test another hook, write a new brief and make another video.

Brief to export usually takes under 10 minutes.

Your brand brief holds your company name, what you sell, who your customer is and your brand voice. During setup, enter your company website and we read your homepage and product pages to fill it in. Every field is optional.

You can skip this during setup and add it later. To add another brand, open the brand menu in the top bar and choose Add a brand.

Three video formats: Talking (an actor talks to camera about your product), Demo (an actor shows your product in use) and Unboxing (an actor opens the box on camera). You can also make still images. Pasting your website URL during setup builds your brand brief.

Yes. Add a photo of your product and EchoUGC places it in every scene of the ad.

Start with the $11 first week: 100 credits, which is one finished video, so you can judge the quality on your own product. It continues on Starter at $49/mo after 7 days. Cancel anytime from your account before then if it's not for you.

A credit is the unit we bill generation in. A finished video is about 100 credits. You're only charged on successful renders.

You're not charged. If a render fails, or our quality gates reject it, the credits go back to your balance automatically. No ticket, no waiting.

No. Unused credits roll over month to month, and if you cancel, the credits you purchased stay in your account. You can use them again as soon as you resubscribe.

Starter suits testing and solo creators, Scale is built for weekly creative testing, and Agency is for high-volume production. Compare plan features.

Yes, annual is 2 months free: Starter $490/yr, Scale $1,990/yr, Agency $4,990/yr. Annual Agency is invoiced. Enterprise is a custom plan with volume discounts and invoicing.

Go to Settings, under Billing, and choose a new plan.

Switching plans charges the new plan's full price that day, and the new plan starts right away. The rest of your current period isn't prorated or refunded, and your unused credits carry over.

Charges for EchoUGC come from Whop, our payment processor. The exact name a charge shows on your card statement is on your Whop receipt. If you don't recognize a charge, email support@echougc.com before you contact your bank.

Refunds aren't guaranteed. Each request is reviewed case by case. If it has been 14 days or less since your latest payment and you have made 10 or fewer videos in total, you can request one from the Plan & Credits section of your Account page (click Request a refund). We review requests within one business day and email you.

Otherwise (more than 14 days since your latest payment, or more than 10 videos in total), payments are non-refundable, and the credits you purchased stay in your account for you to use. If a render fails, its credits always come back to your balance automatically. Read the full Refund Policy.

Cancel anytime from the Plan & Credits section of your Account page (click Cancel subscription and confirm). Cancelling stops future charges. It doesn't refund the current billing period, and access continues to the end of the period you paid for. After that, your unused credits stay in your account, ready to use when you resubscribe.

You have a statutory 14-day right of withdrawal. If, before using credits, you agreed that starting a render ends that right for the credits you use, it ends for those credits. If you did not agree to that, your right of withdrawal is unaffected. Unused credits stay refundable for 14 days regardless.

Email support@echougc.com or text (917) 473-2994 (Monday to Friday, 8:30am to 5pm ET) before you contact your bank. We reply to email within one business day and will look into it with you. Charges come from Whop, our payment processor, and the name on your statement is on your Whop receipt.

Native lip-sync is the difference. Most tools stitch a mouth onto stock footage and it reads as fake in the first second. EchoUGC drives the whole face from the audio, so the delivery lands. Try one video for $11 and judge the output yourself.

Yes. Each brief makes one finished video. To test another hook or angle, such as Curiosity, Story, Before/After or Objection, write a new brief and generate again. You can make as many videos as your credits allow, and upload the ones that work to your ad account yourself.

Revisions are an instant re-gen, not a new shoot. Change the script, hook or actor and render again. You only pay for successful renders.

Under 10 minutes from brief to a finished export, with captions included.

Two things: native lip-sync instead of stitched mouths, and a finished ad out the other side. Captions are included, so it's not a raw clip you still have to edit.

Exports are 9:16 vertical with captions, export-ready for Meta, TikTok, YouTube, Shopify, Google Ads, Snapchat and Pinterest.

Every plan exports in 1080p, 9:16 vertical.

What you generate is saved on your device automatically. By default each video and image downloads to your Downloads folder. In Settings, under Downloads > Auto-save generations, you can pick a folder instead (Chrome or Edge), or Videos only, which keeps images in this browser only. Videos always download, and we keep our copy of a finished video for 24 hours. The first auto-download in a session may ask your browser for permission to download multiple files. That's expected.

Account emails (receipts, security, payment problems and video ready) are always sent. Tips, offers and product news are optional, and you can turn them off in Settings, under Notifications. Text message alerts are coming soon.

When we advertise on Meta or TikTok, our servers tell them about signups, checkouts and purchases so they can measure our ads. You can opt out anytime in Settings, under Privacy. Read the Privacy Policy.

Share your referral link from Settings, under Affiliates and rewards > Refer friends. Friends get a small signup bonus, and when they subscribe to a paid plan, you both earn bonus credits.

Yes. Post an Instagram Reel or TikTok that features or promotes EchoUGC (mention @echougc, link echougc.com, or show the product in use), then claim it in Settings, under Affiliates and rewards > Post about us.

• 50k+ real views: 50% of your plan bill in credits
• 100k+ real views: 100% of your plan bill in credits

Generic ads you made for other brands don't qualify.

Each client is its own brand in your workspace, with its own name, website and brand voice. Switch between them from the brand menu in the top bar. To add one, choose Add a brand in that menu.

Yes, on Agency and Enterprise. White label lets you set a custom domain, your logo and your accent colors, so the work your clients see carries your brand. Set it up in Settings, under Workspace.

Yes. Workspace webhooks send publish events and render notifications to your own systems. Set them up in Settings, under Workspace.

Yes. Agency annual ($4,990 a year) is invoiced, and Enterprise adds volume discounts and invoicing on a custom plan. See EchoUGC for agencies.