Contact EchoUGC.
Get help with your account, billing or a video from a real person, book an agency demo, or talk to sales about Enterprise.
Who to email for what.
Pick the address that matches your question. Demo and sales requests go through the forms below.
Support
support@echougc.comAccount, billing and video help. A real person replies within one business day.
- Signing in, your account, or suspected unauthorized access
- Plans, credits, billing and receipts
- Refunds, cancelling, and charges you don't recognize
- Renders, video quality and downloads
Sales and demos
Book a demoTalk to salesBoth forms on this page go to support@echougc.com, and we reply within one business day.
- Agency demos for teams running many client brands
- Enterprise volume pricing, invoicing and priority render capacity
- Agency annual billing by invoice
Partnerships
partner@echougc.comPrograms, collaborations and co-marketing.
- Partner Program applications and questions
- Affiliate Program applications and questions
- Collaboration and co-marketing ideas
Legal and privacy
legal@echougc.comPrivacy requests and legal questions.
- Requests to access, correct, delete or port your data
- Questions about the Privacy Policy
- Questions about the Terms of Service
Book an agency demo.
See how agencies run every client brand from one EchoUGC workspace.
- Each client's website and brand voice, kept separate
- Finished ads for each brand, as many as your credits allow
- Finished ads delivered under your own brand
Talk to sales.
Enterprise is a custom plan for teams producing hundreds of videos a month.
- Volume pricing, volume discounts and invoicing
- Priority render capacity
- White label included, plus dedicated Slack and onboarding
Get support.
Real people, no ticket maze. Most questions about credits, billing and refunds are answered in the Help Center.
A real person replies within one business day. Include your account email and, for a render issue, the video name.
Email supportPartnerships and affiliates: partner@echougc.com · Legal and privacy requests: legal@echougc.com
What to include in a support request.
A few details up front save a round of back and forth.
- The email address you sign in to EchoUGC with
- For a render issue: the video name, and roughly when you made it
- For a billing question: the date and amount of the charge, or your Whop receipt
- What you expected to happen, what happened instead, and a screenshot of any error message
- For a download problem: the browser and device you're using
Never send your password or a full card number by email.
Find it in the app.
Most account, billing and download tasks are self-serve. Log in, then open Settings (/settings), your Account page (/account) or My videos (/videos).
- Your plan and credit balance
- Settings > Plan and credits
- Change plan, buy credits, get receipts
- Settings > Billing
- Request a refund or cancel
- Plan & Credits on your Account page, or Settings > Billing
- Download finished videos
- My videos
- Choose where downloads save
- Settings > Downloads
- Tips, offers and product news emails
- Settings > Notifications
- Ad partner measurement opt-out
- Settings > Privacy
- White label and webhooks
- Settings > Workspace
- Referral link and Post about us claims
- Settings > Affiliates and rewards
Contact questions, answered.
How do I contact EchoUGC support?
Email support@echougc.com. A real person replies within one business day. Include the email address on your account and, for a render issue, the video name.
Who do I email about partnerships or the Affiliate Program?
Email partner@echougc.com. Applications for the Partner Program and the Affiliate Program go there too, along with collaboration and co-marketing ideas.
How do I make a privacy request, such as deleting my data?
Email legal@echougc.com. Depending on where you live, you may have rights to access, correct, delete or port your data, and we verify requests as required by law. The Privacy Policy sets out your rights.
How do I request a refund?
If it has been 14 days or less since your latest payment and you have made 10 or fewer videos in total, request one from the Plan & Credits section of your Account page. Refunds aren't guaranteed: each request is reviewed case by case, and we reply by email within one business day. The Refund Policy has the full terms.
How do I cancel my subscription?
Open the Plan & Credits section of your Account page, click Cancel subscription and confirm. Cancelling stops future charges, access continues to the end of the period you paid for, and your unused credits stay in your account.
Where do I download my videos?
Open My videos to download a finished video. What you generate also downloads to your device automatically. We keep our copy of a finished video for 24 hours, so save anything you want to keep. To pick a folder instead (Chrome or Edge), go to Settings, under Downloads.
I don't recognize a charge. What should I do?
Email support@echougc.com before you contact your bank. Charges for EchoUGC come from Whop, our payment processor, and the exact name a charge shows on your card statement is on your Whop receipt.
How do I book a demo or talk to sales?
Use the agency demo form or the Talk to sales form on this page, or email support@echougc.com. We reply within one business day.